Macaque Consulting

Process Mining Services for Companies

We analyse the digital footprints of your information systems to discover how your processes really work. We detect hidden inefficiencies, eliminate bottlenecks and accelerate your operational transformation based on real data.

Team analysing operational processes with process mining

A high-precision operational diagnosis based on facts, not assumptions.

Through Process Mining, at Macaque Consulting we extract event logs from your corporate platforms (ERP, CRM, BPM) to visually and automatically reconstruct your real workflows. We identify delays, compliance deviations, duplications and operational friction using empirical and unquestionable data. This gives you the perfect roadmap to optimise your resources, audit process compliance and strategically prioritise your automation projects (RPA).

Absolute visibility over your operations to eliminate unnecessary costs

We transform your company's invisible workflows into dynamic and interactive process maps. We reveal immediate opportunities for savings, automation and regulatory compliance based on the reality of your systems.

Automated Process Discovery

We visually and 100% automatically reconstruct the real map of your operational processes from your systems' event logs, identifying how your organisation works without the need for manual interviews.

Variant and Deviation Analysis

We identify why certain cases deviate from the optimal path (happy path), how many process variations exist in your daily operations and what economic and time impact they have on your business.

Bottleneck and Inefficiency Detection

We locate with surgical precision where delays occur, which duplicated or manual tasks are slowing down operations and which departments or phases consume the most resources.

Conformance Checking

We automatically compare your real processes against the company's theoretical or regulatory model. We detect security deviations, internal policy violations and legal compliance risks.

Process Simulation and "What-if" Analysis

We evaluate the operational impact and economic savings of making changes to a workflow before real implementation, allowing you to make change and automation (RPA) decisions without risk.

Real-Time Operational Monitoring

We establish continuous monitoring dashboards that alert business leaders at the exact moment a process suffers an inefficiency, enabling corrective and immediate decision-making.

Iberostar
W2M
Urbaser
Barcelona Supercomputing Center
Plana Fabrega
DiR
MAC Insular
Top Doctors

Companies that trust us

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Team working on a technology strategy

Technology strategy connected to business

We help companies define a clear technology roadmap, prioritising solutions that create real value from the start.

We analyse processes, data, tools and operational needs to turn technology into a lever for sustainable growth.

Our approach combines strategic vision and technical execution to create digital ecosystems ready to evolve.

Technologies

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Google Cloud
AWS
Microsoft Dynamics CRM
Power BI
Anthropic
Microsoft Azure
OpenAI
Gemini
Professionals collaborating on a company's digital evolution

Integration, automation and data to scale

We design architectures capable of connecting systems, automating tasks and centralising critical information to improve decision-making.

We integrate platforms, applications and cloud services with a practical, secure and results-driven perspective.

The goal is to reduce operational friction, accelerate teams and build a flexible technology foundation for new products and services.

Why choose us?

Process mining with real evidence

We read operational reality from the data your systems already generate, so improvement decisions are based on facts rather than perceptions.

We turn operational traces into clear optimisation decisions

Objective view of the real process

We show how operations truly flow, including deviations and exceptions that do not appear in theoretical procedures.

Impact-based prioritisation

We detect where the biggest losses in time, cost or quality are so improvement efforts focus where they matter most.

Connection between data and action

We translate maps, variants and metrics into concrete recommendations for business, operations and technology.

Measurable continuous improvement

We help put in place monitoring and control so optimisation does not remain a one-off analysis.

Certifications

ISO/IEC 27001:2023
EUROCERT S.A. Certificate no. 00.15.0812

Open Macaque Consulting ISO/IEC 27001:2023 certificate

Certification corresponding to Macaque Consulting
Scope according to certificate.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018 (LOPDGDD). See our Privacy Policy.

Open Macaque Consulting ISO/IEC 27001:2023 certificateObtained
ISO 27701
In progress
ISO 9001
In progress
ENS ALTO
In progress
ISO 42001
Under review

Members of

  • FEGP
  • OdiseIA
  • PIMEC
  • TICSud

Frequently asked questions (FAQs) about Process Mining

We answer the most common questions about process mining, process discovery, bottlenecks, conformance checking, what-if simulation and operational monitoring for companies in Tarragona, Catalonia and across Spain.

What Process Mining services does Macaque Consulting offer?

We analyse the digital footprints of your systems to discover how your processes really work and accelerate your operational transformation with real data. We work across six areas: automated process discovery, variant and deviation analysis, bottleneck and inefficiency detection, conformance checking, process simulation and what-if analysis, and real-time operational monitoring. We serve companies in Tarragona and across Spain.

How does process mining work?

Every action in your systems (ERP, CRM, BPM or other applications) leaves an event log recording what was done, when and by whom. Process mining extracts those logs and automatically reconstructs the real map of each process, with all its paths, times and repetitions. We work with leading tools such as Celonis, Microsoft Power Automate Process Mining or UiPath Process Mining. The result is an objective diagnosis, based on facts rather than interviews or assumptions.

What is the difference between process mining and traditional process mapping?

Traditional mapping is based on interviews and workshops, so it reflects how people believe the process works and usually ends up as a partial, outdated snapshot. Process mining analyses 100% of the real cases recorded in your systems, shows every variant and deviation, and quantifies the time and cost of each step. It is faster, more accurate and updates continuously as new data is generated.

Which processes can be analysed with process mining?

Any process that runs on digital systems. The most common are purchasing and payments (purchase-to-pay), sales and collections (order-to-cash), supply chain and logistics, invoicing, customer service and incident management. In each one we detect bottlenecks, rework, late payments, unnecessary approvals or skipped steps, and we quantify the economic impact of every inefficiency.

What is conformance checking and how does it support regulatory compliance?

Conformance checking automatically compares how your processes are actually executed with how they should be executed according to your internal rules, controls and regulations. It detects breaches such as payments without approval, skipped controls or incorrect segregation of duties. This way, audit and compliance teams move from reviewing samples to controlling 100% of operations, with early alerts for any deviation.

How do you move from a process mining diagnosis to real process improvement?

Process mining does not stop at the diagnosis. With simulation and what-if analysis we assess the impact of each improvement before applying it: changing a flow, reassigning resources or automating a task. We then prioritise the actions with the highest return, such as RPA automation of the repetitive tasks detected, and activate real-time operational monitoring that tracks how processes evolve and alerts you if inefficiencies reappear.

Let's talk about your project

Tell us what you need and we will help you develop, improve or scale your technology solution with custom software, IT outsourcing and artificial intelligence.

We drive your business with technology and artificial intelligence

Personalised advice

We analyse your case and propose solutions tailored to your business

Continuous support

From the initial idea through product evolution

Scalable solutions

Technology prepared to grow with you

Availability

Monday - Friday:09:00 - 18:00

Response within 24 hours

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