Frequently asked questions (FAQs) about technology for the financial and banking sector
We answer the most common questions about digital transformation in banking, core banking modernisation, Open Banking, DORA, AI-powered scoring, fraud prevention and financial process automation for banks, insurers and fintechs in Tarragona, Catalonia and across Spain.
What technology services does Macaque Consulting offer for the financial and banking sector?
We develop high-security software solutions, accelerate fintech innovation and optimise financial systems architecture to ensure scalable, efficient and regulation-compliant operations. We work on process automation with RPA and AI, digital channels and conversational AI, cloud core banking modernisation, hyper-personalisation with big data, predictive risk models, and dynamic pricing and profitability. We also offer financial IT outsourcing and DORA compliance audits. We serve clients across Spain.
What is the DORA regulation and how does it affect financial institutions?
DORA (Digital Operational Resilience Act) is the European regulation on digital operational resilience, applicable since January 2025 to banks, insurers, asset managers, fintechs and other financial entities. It requires them to manage technology risks, report major incidents, carry out resilience testing and oversee critical technology providers. We audit your level of compliance, identify the gaps and help you implement the necessary technical and organisational controls, backed by our ISO/IEC 27001:2023 certification.
How can core banking be modernised without putting operations at risk?
Core banking systems are usually legacy platforms that are critical and hard to evolve. We apply progressive modernisation: we decouple functionality through APIs and microservices, migrate to the cloud in phases with parallel environments and exhaustive validation, and maintain service continuity at all times. The institution gains agility to launch new products, reduces maintenance costs and is ready to compete with new fintech players.
What is Open Banking and what opportunities does it offer?
Open Banking allows financial institutions to share data and payment services with authorised third parties, with the customer's consent, through secure APIs under the European PSD2 directive. It opens up opportunities such as aggregating accounts from several banks, offering payment initiation, improving scoring with more data or forming partnerships with fintechs. We design and integrate secure, scalable and regulation-compliant Open Banking APIs.
How is artificial intelligence used in credit scoring and fraud prevention?
Machine learning models analyse thousands of variables to assess credit risk more accurately than traditional models, and detect fraud patterns and transactions suspected of money laundering in real time. We develop models that are explainable, auditable and free from discriminatory bias, because the AI Act classifies AI systems that assess the creditworthiness of natural persons as high-risk and requires human oversight, transparency and traceability of every decision.
Which banking processes can be automated with RPA and artificial intelligence?
We automate high-volume processes such as digital customer onboarding, KYC checks, document analysis in loan and mortgage applications, reconciliations, regulatory reporting and complaints management. We combine RPA with AI to read documents, validate data and resolve simple cases autonomously. Institutions cut response times from days to minutes, reduce errors and free up their teams for higher-value tasks.