We develop high-concurrency software architectures, integrate critical OSS/BSS systems and optimise cloud infrastructure for operators, ISPs and connectivity service providers.
The exponential growth of data requires more agile, virtual and secure telecommunications infrastructure. At Macaque Consulting, we act as your technology partner to accelerate the transformation of your network and operations.
We specialise in modernising provisioning systems, integrating network APIs for IoT ecosystems and converging billing and customer platforms. We help you reduce infrastructure costs, avoid system saturation and deliver an uninterrupted user experience.
We integrate elite developers and systems engineers specialised in cloud architectures, microservices and network protocols into your engineering teams. Scale your development team on demand with professionals who understand Telco environments and high-availability systems.
Discover moreWe implement Artificial Intelligence algorithms for customer churn prediction, real-time network traffic analysis to avoid saturation and predictive models for preventive maintenance of telecommunications nodes and fibre infrastructure.
Discover moreWe build customer self-service platforms, automated provisioning software and custom solutions for integrating billing and business support systems (OSS/BSS) through robust and scalable APIs.
Discover moreWe assess the robustness, scalability and vulnerabilities of your critical platforms and network systems. We perform code audits, cloud performance optimisation and penetration testing to ensure the security of your subscribers' data.
Discover moreWe work closely with network operators, ISPs and connectivity providers to digitalise and automate their critical operations. We design high-concurrency software solutions that unify your systems, streamline service provisioning and guarantee optimal, scalable network performance.
We accelerate the delivery and activation of your connectivity services through automated workflows. We optimise fibre or mobile line activation, network inventory management and technical support, reducing waiting times and manual errors.
We develop advanced virtual offices and mobile applications for your users. We enable real-time data usage queries, invoice downloads, balance top-ups and resolution of common incidents through AI assistants, reducing call centre load.
We connect and modernise your critical operations support (OSS) and business support (BSS) platforms. We implement software architectures based on microservices and robust APIs to streamline billing, network control and product catalogue management.
We use Big Data and Artificial Intelligence to analyse transactional behaviour and consumption patterns across your subscribers. We develop predictive Churn models to detect dissatisfied customers in real time and trigger automated retention offers.
Ensure continuity of telecommunications service. We apply advanced analytics to your network telemetry to predict failures in servers, nodes and fibre infrastructure, planning preventive maintenance before it affects the customer's signal.
We prepare your billing systems for the hyperconnectivity era. We develop dynamic calculation and real-time charging engines capable of monetising advanced mobile data plans, 5G networks and massive IoT device networks.
Why choose us?
We combine deep technical specialisation with strategic vision to design technology solutions that create real value, accelerate growth and transform your organisation's operations.
We do not just implement technology; we align every solution with your strategic goals and organisational culture to ensure real impact.
We have an expert team in modern architectures, artificial intelligence and cloud solutions, ready to solve your most complex challenges.
We integrate as your trusted technology partner. We work closely, transparently and flexibly, adapting to your company's pace.
We design and deploy robust future-ready solutions, ensuring operational efficiency, cost optimisation and return on investment.
ISO/IEC 27001:2023
EUROCERT S.A. Certificate no. 00.15.0812
Certification corresponding to Macaque Consulting
Scope according to certificate.
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Obtained
We answer the most common questions about OSS/BSS systems, provisioning automation, self-service portals, churn prevention, convergent billing, 5G and IoT monetisation and predictive network maintenance for operators, ISPs and connectivity providers in Tarragona, Catalonia and across Spain.
We develop and modernise high-concurrency software, integrate OSS/BSS systems and optimise cloud infrastructure for operators, ISPs and connectivity providers. We work on provisioning automation, subscriber portals and self-service apps, OSS/BSS integration and modernisation, customer analytics and churn prevention, predictive infrastructure maintenance, and convergent billing with IoT and 5G monetisation. We serve operators across Spain.
OSS (Operations Support Systems) manage the network and services: inventory, provisioning, incidents and performance. BSS (Business Support Systems) manage the business: product catalogue, sales, customers and billing. At many operators they are legacy platforms, poorly integrated and slow to evolve. Modernising them with open architectures and APIs makes it possible to launch new tariffs and services in days, reduce operating costs and offer a more agile customer experience.
Automated provisioning (zero-touch provisioning) activates and configures customer services, such as fibre, mobile, television or business lines, without manual intervention. We connect the sales system with the network inventory and equipment, so that new connections, tariff changes or cancellations are executed automatically and verified. The operator cuts activation times from days to minutes, eliminates configuration errors and frees up its technical teams.
Predictive churn models analyse usage, technical incidents, customer service interactions, billing and the behaviour of each subscriber to detect in advance who is at risk of leaving and why. With this information, the operator triggers personalised retention actions before the customer leaves: offers, service improvements or proactive problem resolution. Retaining a customer costs much less than acquiring a new one.
Convergent billing unifies all of a customer's services, whether fixed, mobile, television or digital services, in a single system and a single invoice, with real-time charging. It is the foundation for monetising new 5G and IoT business models: connectivity for thousands of devices, network slicing, usage-based plans or services for businesses. We develop flexible charging and billing platforms to launch new offers quickly.
We analyse performance data, alarms and the status of network equipment, antennas and nodes in real time, and apply machine learning to detect patterns that anticipate failures and service degradation. The operator intervenes before the customer notices the problem, prioritises field work and reduces mass outages. The result is greater network availability, fewer complaints and lower operating costs.
Tell us what you need and we will help you develop, improve or scale your technology solution with custom software, IT outsourcing and artificial intelligence.
We analyse your case and propose solutions tailored to your business
From the initial idea through product evolution
Technology prepared to grow with you
Response within 24 hours
